Sentiment Monitor
Classifies and flags negative customer interactions in real-time to prevent escalations
Why Choose Sentiment Monitor?
Proactively manage customer relationships with real-time sentiment analysis that prevents issues before they escalate.
Prevent Escalations
Identify and address negative sentiment before it becomes a major issue
Improve CSAT Scores
Proactively manage customer satisfaction with real-time sentiment insights
Reduce Churn Risk
Identify at-risk customers early and take preventive action
Key Features
Monitor and improve customer sentiment across all touchpoints
Real-time Analysis
Analyzes customer sentiment in real-time across all communication channels
Multi-Channel Monitoring
Monitors sentiment across email, chat, phone, social media, and surveys
Escalation Alerts
Automatically alerts supervisors when negative sentiment is detected
Trend Analysis
Identifies sentiment trends over time to spot emerging issues
Agent Coaching
Provides real-time coaching suggestions to help agents improve interactions
Reporting Dashboard
Comprehensive dashboards showing sentiment metrics and trends
Ready to Improve Customer Sentiment?
Schedule a personalized demo to see how Sentiment Monitor can enhance your customer experience