Customer Support
Case Summarizer Agent
Parses complex ticket histories and produces clear case summaries for L2 support agents
50% Faster Resolution
Reduce time to resolution by providing L2 agents with instant case context
Improved First-Call Resolution
Better case understanding leads to more issues resolved on first contact
Enhanced Agent Productivity
Eliminate time spent reading through lengthy ticket histories
Key Features
Streamline support operations with intelligent case analysis
Ticket History Parsing
Automatically analyzes entire ticket history including emails, chats, and notes
Key Issue Identification
Identifies the core problem and previous troubleshooting attempts
Context Preservation
Maintains important context while filtering out irrelevant information
Escalation Insights
Provides clear reasoning for why the case was escalated to L2
Solution Recommendations
Suggests potential solutions based on similar resolved cases
Multi-Channel Support
Works across email, chat, phone, and social media support channels
Ready to Accelerate Case Resolution?
Schedule a personalized demo to see how Case Summarizer Agent can improve your support efficiency